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OVERVIEW OF INFORMATION SYSTEM
Information system is a set of components of data collection, storing of data, and processing data to provide all information. EBay, Amazon, and Alibaba are depended upon information systems to control business operations and connect with customers. Several multinational companies and other business organizations are using an internal server to manage the business operation and sales of the product. In this given case study, Maxis Berhad, a telecommunication company in Malaysia is using an executive information system to track all detailed information in their inventory management system.
In the year, 1990 information technology is expanding throughout the world and business organizations are using data tracking technology to improve their business operation and effective connection with customers. Information is collected with the help of the internet. In addition, web and provided all information to the customers. Telecommunication sector, e-commerce section, is using information technology to enhance their business.
ANALYZING THE EXECUTIVE INFORMATION SYSTEM (EIS) AND ITS IMPORTANCE
An inventory management System is a software that is transferring data very quickly to the users and users can access account management, and billing with help of an executive information system. An executive support system is a component of an executive information system and it helps to enhance this system. External database and management reports are prepared in the executive information system.
Figure 1: Information flow system
(Source: Afandi and Wahyuni, 2019)
EII software and BII software are used in the EIS system to store the data and provide the data to the users. The higher authority of any organization is using this EIS software system to monitor the performance of employees, and monitors workflow of that organization.
In this assignment, the chosen organization is Maxis Berhad is operating and monitoring its inventory management system with help of an executive information system. An inventory management system is a tracking system that can help to track the work progress and employee performance. In this EIS system, the importance is described in the given below:
Figure 2: EIS model
(Source: Hidayanto et al. 2018)
- The hierarchy of an organization that helps making decisions uses executive information. In addition, there is no need for external knowledge of computers.
Figure 3: Use case diagram
(Source: Doni et al. 2021)
- Inventory management System has the capability to enhance the decision-making skill of a manager and analysis the recent market trends.
- As opinionated by the “Mathews and Shoe Bridge”, method it has been stated that computer-based information conveys the top hierarchy of any organization and top authorities can monitor all performance of employees.
- EIS is playing an important role in an organization as it stores all information related to market in its database and transfers the data to the Hierarchy of an organization.
- The efficiency and accuracy of any workflow can be measured. In addition, it is monitored with the help of an executive information system.
- Hierarchy of Maxix Beharad on can directly connect with other employees and communicate with other employees with the help of EIS. as a result of this efficiency of employees is increased and the productivity of that organization also increased.
APPLICATION OF EXECUTIVE INFORMATION SYSTEM (EIS) IN CURRENT BUSINESS PROCESSES
Figure 4: Application of EIS
“Decision support technique” is providing all information about the inventory management system to the higher authority of an organization with the help executive support system. In a current business scenario, it has been noticed that EIS system is playing an unimportant role to develop the leadership skill of a manager of any organization.
EIS is allowing random sharing of data on a global level and all data is easily accessible with accessible by the higher authority of Maxis bhd. According to annual report of Maxis Bhd, it is observed that this company is trying to include 30% of women directors in their organization with help of an Executive information system as all data are safely stored in the data storing system.
Figure 5: Multi-agent AEIS Framework
(Sources: Yaacob and Lubis, 2019)
According to “Malaysia governance corporate act 2016”, Maxis bhd is using its internal web application to access the executive information system and it is very helpful to this organization.
Status access and trend analysis
EIS helps to access all information about the company such as accounts, billing, expenditure, and so on to executives. Higher authority of Maxis Bhd can analyze the recent trend of the market with help of an executive information system. In this information time, significance of the recent trend’s data is included and higher authorities can access all available information with help of an executive information system.
Navigation information
In modern business, era time is very essential for any organization, therefore, every organization uses an executive information system to save time. Employees can access an ample number of data in a short time with help of an executive information system.
BUSINESS PROCESS FACILITATION WITH EXECUTIVE INFORMATION SYSTEM (EIS)
“Inventory management System” is providing all the important data and employees can easily access the data. In business process facilitation, it builds the employee shape and it creates the team structures. In Maxis Bhd, higher authority makes the guideline for his employee and transfers these guidelines with help of the “executive Information system” in a very short time. An employee also easily accesses the guideline with help of EIS.
Maxis Bhd monitors all inventory management systems with help of EIS because of these operational managers can easily maintain the whole process and give planning to other employees to maintain the work progress. Inventory management System is a timesaving process as it can access the data very quickly with help of EII and BII software therefore it can be said that a large meeting can easily be organized by the EIS system, as this is a very timesaving process. EIS system facilitates support to all employees of this organization and it helps to create absolute communication with other employees.
Figure 6: Business process functionalism with EIS
(Source: CHENG, 2021)
Payroll system:
Human resource department plays an essential role in managing all employee detailed information and accounts with help of ESI. Maxis is giving the salary of its employee with help of the “executive information system” as there all detailed information is stored in database and it can easily be accessed by the human resource department in a very short time.
Customer’s relationship:
Maxis Berhad is directly connected with customers and communicates with the customers with help of ESI in a very short time. This company is using the web application and phone application to connect with the customers and customers can easily access this web application and connects with the company.
MANAGEMENT DECISION-MAKING USING EXECUTIVE INFORMATION SYSTEM (EIS)
A process that is storing the data in a database, access the data and identifying the choices is included in the decision-making and EIS helps to do this kind of job. EIS is storing data in their database and managers can easily access data from the database and makes their decision according to this data report. Maxis Berhad is using the executive information system to make the decision.
Figure 7: Management decision making
In this company, “the board of directors” organized a virtual meeting with help of ESI. Due to effective communication between the board members, decision-making process is developed.
Decision-making is a process that creates proper guidelines for all employees. In addition, this has established a rule and regulations for all employees as well as organizations. In Maxis Berhad, board members are establishing a proper guideline for all employees with an “executive information system” as this organization can track all information in inventory, and according to work progress of inventory, the CEO of this company is making an appropriate decision for the workflow.
According to maxis official website, the decision is taken by the board members with help of the EIS as this information system is very flexible to run and can be easily accessed. Available action is chosen Leave application software system and customer relation system run according to the “executive information system”. The vision of Maxis is to come together with help of informational technology and wanted to provide an effective service to the customers. As a result of this, an effective decision-making leader is recommended for example; Gokhan Ogut CEO of this company is making his decision with help of an “executive information system”.
CONCLUSION
It can be concluded that Maxis Berhad is a telecommunication organization and this organization is using an “executive information system” to enhance its business and monitors its inventory management system. Inventory management team can track all work processes in the inventory according to the work process decision being made by the inventory management team. In this assignment, Maxis Berhad is monitoring and controlling the accounts, and payroll system, communicating with the customer, and taking the expenditure bills with help of “executive information system”. The impact of ESI is discussed in this assignment such as efficiency and accuracy of a workflow of this organization should be calculated in this process.ESI is transferring the information in a very short time and access to data is very easy. Therefore it can be said that Maxis Berhad is implementing the “executive information system” in their business process and it helps the organization to improve its business process.