RESERVATION

Receptionist (Miss Ellena): Good evening, and welcome to the Sea pearls hotels. How may I help you?

Guest (Mr. Adam): Hi, This is Adam. I would like to get information regarding the executive suite sea view.

Receptionist: What are your expected check-in and checkout dates?

Guest: The check-in date is 20-June-2022, and checkout date is 23-June-2022

Receptionist: Sir, the suite is available on these dates. How many suites will you require?

Guest: I will only require one suite

Receptionist: Alright, sir, May I please ask the expected number of guests?

Guest: Only two guests

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Guest: May I know the prices for a room?

Receptionist: The price for an executive suite sea view side for 2 guests will cost RM 600

Guest: What is your preferred mode of payment?

Receptionist: We take cash deposits, sir

Guest; What is your payment policy?

Receptionist: The hotel has a policy of charging full payment on arrival

Guest: Kindly book one suite on the given dates.

Receptionist; Sure, sir, Your request has been processed.

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Receptionist: Any special request to be included?

Guest: Yes, kindly provide an adolescent bed in the room.

Receptionist: Ok, Sir, your request has been processed, and I am forwarding you the confirmation of your booking details in your email along with the receipt payable on arrival.

Guest: Thank you

Receptionist: Thank you, sir, and I wish you a very good evening.

CHECK-IN

Receptionist: Good morning, sir, How can I help you 

Guest: I have a reservation by the name of Mr. Adam

Receptionist: Yes, sir, Your payable dues are RM 600 

Guest: Kindly take the cash payment and provide me with the keys 

Receptionist: Thank you for the payment, sir and here are the keys to your room 1801  

Guest: Thank you 

Receptionist: I hope you will have a wonderful stay at sea pearls hotel. For any assistance, you can call customer service at any time.